Customer Service Executive (Remote)
Alpha Iota BPO
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Job Responsibility
- Retain the existing customers by building a good rapport and providing customer satisfaction.
- Delivering excellent customer service to customers via live chats.
- Providing accurate information on products and services to customers.
- Consistently meeting individual and team KPIs and goals.
- Maintaining a high degree of integrity and confidentiality, keeping customersâ information.
- Possess 1 - 3 years of working experience in any customer service industry, preferably in a virtual environment.
- Able to converse and write well in English, Mandarin, and Bahasa Malaysia.
- Fast typing skills.
- Has critical thinking skills with a focus on issue resolution and customer satisfaction.
- Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
- Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
- 9 working hours with 5 days of rotating shifts, including weekends and public holidays.
- You must have your own laptop and a good internet connection.
- Shift allowance
- KPI allowance
- EPF, SOCSO, EIS
- Annual Leaves and Medical Leaves
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