Customer Service Experience Specialist - Reporting & Analytics (Center of Excellence)

About this Position Accountable for managing Reporting and Analytics topics to secure quality (accuracy, availability, transparency) and reliability, adopting customer centricity mindset within day-to-day activities (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).

What You´ll Do

• With a customer-centric mindset in ensure the quality (accuracy, availability, transparency) and reliability of reporting and analytics; Gather and analyse data from various sources to identify key themes and business impacts
• Develop standard regional reports and analytics in alignment with CSX/CoE and support ad-hoc analysis to address specific business needs; Analyse existing databases and reports for harmonization, optimization, and automation opportunities. Support and training with the Global Analytics team
• Support customer and market research by utilizing and performing relevant analysis techniques on customer feedback
• Monitor CRM data quality to ensure effective customer retention and business development. Identify opportunities for new business and customer retention
• Contribute to reviewing existing operations and generating ideas for continuous improvement; Support the implementation of customer experience initiatives, tools, and processes
• Collaborate with internal partners to align priorities and meet customer needs
• Plan activities to ensure business continuity and improve customer satisfaction
  
  

What makes you a good fit

• Bachelor’s degree in business or a related field
• Possesses at least 3-5 years of relevant working experience in Analytics, Big Data or IT.
• Demonstrates a strong sense of responsibility and ownership for addressing any issues that arise
• Experienced In order to cash process and cloud-based solutions or ERP systems
• Excellent organizational skills with the ability to plan and execute tasks efficiently and excellent customer focus
• Excellent communication skills in English language
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid and work from anywhere policies
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Medical Coverage for employees and eligible dependents
• Additional EPF Contribution
• Dental, Health and Eye Screening etc for employees and eligible dependents
• Discounts on company products
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.