CUSTOMER SERVICE MANAGER

JOB RESPONSIBILITIES:

Manage Customer Relationship Management Planning:

• Manage execution of Customer Service Management strategies and initiatives.
• Manage and review the campaign tactical plan
• Manage and review the budget for initiatives.

Manage Customer Data and Monitoring:

• Manage customer data issues
• Report to Chief Of Sales on the issues that arise

Manage Customer Data - Monitoring Engagement (Respond.io):

• Manage customer data engagement in Respond.io
• Manage and review blasting updates report

Manage Campaign Blasting (Copywriting):

• Manage and execute copywriting for blasting campaign.

Manage Campaign Management – Customer Reward Target & Budget Plan:

• Manage target and budget draft for rewards and redemption
• Manage analysis of target and budget draft
• Manage improvement if any

Manage Campaign Research:

• Manage suggestions for improvement in campaign research
• Manage execution of campaign research

Manage Customer Onboarding Blasting:

• Manage content and materials for onboarding blasting

Manage Customer (Membership) Token Redemption physically (Online):

• Manage execution of membership redemption validity

JOB QUALIFICATIONS:

• Bachelor’s Degree or higher in any related field
• 3-5 years experience in related fields
• Proficient using Microsoft System / Apps
• Had experience in customer loyalty program and reward management
• Experienced using Customer Services Apps & System
• Able to work in fast pace and under pressure
• Good in communication skills and leadership skills