Customer Service (Mandarin Speaker)

Daythree


Date: 1 week ago
City: Shah Alam
Contract type: Full time
Job Responsibility

Job Responsibilities

  • Handle voice, chat and email interactions with customers.
  • Advise customers on the latest promotions and offers.
  • Manage customer feedback and complaints in a professional manner.
  • Liaise with back-end support teams to resolve member issues, queries, or concerns.
  • Provide accurate and efficient processing of case escalations or support work related to client processes and procedures.

Job Requirements

  • Min SPM or Diploma qualification.
  • Proficient in speaking Mandarin, as the role requires handling calls in Mandarin.
  • Excellent verbal communication skills in Mandarin.
  • Able to read and write traditional mandarin.
  • Fresh graduates or candidates with no working experience are welcome to apply.
  • Previous experience in a customer service environment would be an advantage.
  • Willing to commit to shift hours (rotational shift work environment).

Job Benefits

Employee Benefits:

  • KPI allowance based on performance.
  • Medical claims for employee well-being.
  • EPF and SOCSO contributions.
  • Structured career progression opportunities.
  • On-the-job learning and development.
  • A great company culture that fosters growth and collaboration.
  • Work-life balance with flexible work arrangements.
  • Contribution to society through meaningful initiatives.
  • Access to a modern workspace with a well-equipped pantry.
  • Employee perks, including corporate deals (Foodpanda, Gym, etc.).
  • Convenient office location near public transport (Subang Jaya LRT Station).

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