Customer Service Officer

SNS Network (M) Sdn Bhd 512056-k


Date: 1 week ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
  • To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
  • Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
  • Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
  • Striving to achieve and maintain overall performance adhering to SLA.
  • Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

Job Requirements

  • Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.
  • Fresh graduates are welcome to apply.
  • Organized, strong communication and excellent time management skills
  • High level of conceptual, analytical and problem solving skills
  • Positive attitude, self-motivated and customer service orientation.
  • Knowledge in Samsung products will be an added advantage.
  • Applicants must be willing to work on rotational shift, weekend and Public Holiday.
  • Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.

Job Benefits

  • Employee Shares Option Scheme (ESOS)
  • KPI rewards
  • Annual Bonus
  • EPF, SOCSO, EIS
  • Medical Claim
  • Overtime Claim
  • Annual Leave/ Medical Leave/ Wedding Leave, etc
  • Staff Purchase Scheme
  • Product Training: Apple/ Intel/ Microsoft/ APC, etc
  • Oversea Trip: Asia, America, Australia, Europe
  • Salary Review- Twice per year

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