Customer Service Representative

Job Description

The purpose of a Customer Service Specialist is to enter customer orders accurately and efficiently into a company's order processing system. This role is responsible for verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. The Customer Service Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed

Responsibilities

• Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
• Enter customer orders into database accurately and promptly
• Verify order details for accuracy and completeness
• Provide order confirmations to customers
• Communicate with customers to resolve order discrepancies
• Maintain detailed and organized records of orders
• Collaborate with sales and warehouse teams to ensure order fulfillment
• Provide exceptional customer service
• Perform other administrative tasks as required
  
  
  

Qualifications

• Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
• Strong problem solving skills
• Proficiency in data entry and management
• Proficient in MS Office Suite, particularly MS Excel
• Aptitude for understanding a wide array of part numbers and manufacturing processes
• Excellent communication and customer service skills both written and verbal
• Strong attention to detail and accuracy
• Ability to multi-task in a fast-paced, deadline-driven environment
• High school diploma or equivalent