Customer Service Representative
Malaya Optometrist Optical
Date: 1 week ago
City: Subang Jaya
Contract type: Full time
Job Responsibility
- Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
- Enhance and improve current process.
- Ensuring Customer Service satisfaction with clients
- Following process and procedure of the Company.
- Fluent in English & Mandarin
- Minimum Diploma or higher.
- Preferably with outspoken personality.
- Presentable outlook and personality.
- With Customer Service experience is added advantage
- Fresh graduate is encourage to apply too.
- Teamwork. Working in retail means that you need to be able to work as part of a team, no matter how big or small.
- Computer Literate
- Willing to work in Shifts
- Customer service.
- Trustworthiness and responsibility.
- Time management.
- Problem solving. (Assistant with Team leader)
- Initiative.
- Good Attitude.
- Min 12 Days Annual Leave per year
- Company Trip .
- Annual Dinner .
- EPF, SOCSO included
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