Customer Service Representative

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is a client-facing business, and Customer Service is extremely important for us. We aim to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Chinese and English thus we are looking for candidates with proficiency in both languages.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.
  
  

Requirements:

• College degree or above.
• Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
• Minimum 1 year of customer service experience, preferably in the finance or e-commerce industry.
• High level of honesty and integrity; proactive, detail-oriented, and responsible, with a strong team spirit.
• Ability to work under pressure, with strong communication skills and a drive to exceed expectations.
• Passionate about the customer service industry and open to working in rotating shifts, including night shifts.
• Positive attitude toward the crypto industry.
  
  

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
  
  

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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