Customer Service Representative

AFFIN Group


Date: 2 weeks ago
City: Rawang
Contract type: Full time
Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

  • To provide frontline service to customers.
  • To deliver quality customer service in accordance with Bank`s internal policies.
  • To perform back office functions as well as rendering customer service support.
  • To contribute towards branch`s deposit growth and cross selling Deposit / Investment /

Bancassurance / Banca Takaful products

Accountabilities

Financial

  • To take pro-active actions to prevent fraud and losses (internal & external)
  • To contribute to deposit growth by way of soliciting new accounts.
  • To assist in managing cost control for the branch as per approved budget.

Process

  • Perform daily branch activities in accordance to Bank`s internal policies &

regulatory requirement.

  • Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
  • Ensure accuracy in day end balancing within reasonable time.
  • Compliance to individual teller/drawer limit.
  • Compliance to Bank`s standard average serving time and average waiting time.
  • Daily vouchers bundling and cross checking of vouchers at the end of day.
  • Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,PCT,FEA, FATCA, CRS etc.
  • Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
  • Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

Customer

  • Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
  • Ensure accuracy and error free in service delivery.
  • Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
  • To maintain good rapport with internal and external customers.

People

  • Resource management i.e. annual leave / attendance / branch meeting.
  • Participate in staff development including Structure on the Job Training (SOJT) /coaching.

Other Responsibilities

  • To manage and undertake ad-hoc assignments assigned by Management from time to time.
  • Social commitment activities involvement (CSR).
  • To ensure cleanliness of the bank’s premise & SSL area.
  • Relief duties as and when required.
  • When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB

Learning & Growth

  • To involve and contribute to any special event organise by branch.
  • Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
  • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Project Engineer

Chemkimia Sdn Bhd, Rawang
1 week ago
Job ResponsibilitiesInterpret and develop technical 3D drawings.Coordinate and supervise project site activities with contractors and subcontractors.Ensure projects are delivered on time and within specifications.Prepare and submit technical reports, method statements, and risk assessments.Support project planning using AutoCAD or Microsoft Project.Liaise with internal departments to align engineering solutions with project requirements.RequirementsDiploma or Bachelor's Degree in Engineering (Mechanical, Electrical, Chemical, or related...

Executive (Quantity Surveyor)

Perodua, Rawang
1 week ago
ResponsibilitiesTo assist Assistant Manager in managing construction costs and ensuring projects are completed within budgetEstimate the costs of the project including materials, labor and other expensesPrepare bill of quantitiesPrepare contract documents including tender and agreementsMonitor the project meets legal and quality standardsManage tendering processRequirementsBachelor’s Degree in quantity surveying, construction management or a related fieldSound knowledge of construction industry practices, regulations...

Tester

Perodua, Rawang
3 weeks ago
ResponsibilitiesTo assist leader in assigned function for evaluation of new model development in order to achieve department, division and company goals.Develop capabilities in static and dynamic performance tests - harness and equipment electric parts.Evaluate related items to achieve evaluation/consignment target within the agreed manhour.Prepare documentation - SOP, planning document, calibration, etcRequirementsDiploma in Electrical / Electronic / Mechanical EngineeringProficient in MS...