Customer Service Representative
Huntsman Corporation
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time

Huntsman Corporation is now looking for a dynamic individual as a Customer Service Representative.
This individual is an important member of a team that help us deliver on our mission by guiding customers through their challenges and solving problems each day. The Customer Service Representative reports into the Customer Service Lead and is given an opportunity to develop new skills and overcome obstacles each day in a fast-paced environment. As a Customer Service Representative, you will be supporting the respective Regional Commercial Managers. You will be working together with the Supply Chain Team to ensure smooth order process and delivery.
The ideal candidate will be based in Kuala Lumpur, Malaysia.
As a Customer Service Representative You Will
End to end order management from order placement to final invoicing
Guide customers to issue resolution via phone, email, and other digital tools
Advocate for customers, taking ownership of the resolution journey
Collaborate with teammates, support personnel, and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions
Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly
Demonstrate strong business and strategic acumen to balance both the customer and business goals
Respond to product inquiries and answer order status questions
Uphold processes and policies in support of organizational goals
Execute against organizational SLAs for customer service
Balance rapidly shifting priorities through multitasking and flexibility
Maintain positive attitude in the face of customer concerns
Act as subject matter expert on HPP’s processes, policies, and internal tools while advocating for the customer experience
Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require
What skills and experiences are we looking for?
University degree or above, preferably major in Chemical/ Trade
Minimum 3-5 years relevant experience, chemical industry is a plus
Indent sales order management, SOX Order to Cash management, Incoterms
DG cargo handling, products to be managed would be IBC, drums, palletized containers and isotanks
High sense of responsibility, proactive attitude and independent, good interpersonal skills, communications skills, good English writing & speaking, Microsoft Excel, SAP
Year end, quarter end, month end activities required
Able to speak and write mandarin
What can we offer?
Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 25 countries around the world, employing over 6,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.
Here, you can make an impact and make a difference. Come join us.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to https://www.huntsman.com/privacy/online-privacy-notice for Company’s Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “@huntsman.com” and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers.
This individual is an important member of a team that help us deliver on our mission by guiding customers through their challenges and solving problems each day. The Customer Service Representative reports into the Customer Service Lead and is given an opportunity to develop new skills and overcome obstacles each day in a fast-paced environment. As a Customer Service Representative, you will be supporting the respective Regional Commercial Managers. You will be working together with the Supply Chain Team to ensure smooth order process and delivery.
The ideal candidate will be based in Kuala Lumpur, Malaysia.
As a Customer Service Representative You Will
End to end order management from order placement to final invoicing
Guide customers to issue resolution via phone, email, and other digital tools
Advocate for customers, taking ownership of the resolution journey
Collaborate with teammates, support personnel, and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions
Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly
Demonstrate strong business and strategic acumen to balance both the customer and business goals
Respond to product inquiries and answer order status questions
Uphold processes and policies in support of organizational goals
Execute against organizational SLAs for customer service
Balance rapidly shifting priorities through multitasking and flexibility
Maintain positive attitude in the face of customer concerns
Act as subject matter expert on HPP’s processes, policies, and internal tools while advocating for the customer experience
Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require
What skills and experiences are we looking for?
University degree or above, preferably major in Chemical/ Trade
Minimum 3-5 years relevant experience, chemical industry is a plus
Indent sales order management, SOX Order to Cash management, Incoterms
DG cargo handling, products to be managed would be IBC, drums, palletized containers and isotanks
High sense of responsibility, proactive attitude and independent, good interpersonal skills, communications skills, good English writing & speaking, Microsoft Excel, SAP
Year end, quarter end, month end activities required
Able to speak and write mandarin
What can we offer?
Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 25 countries around the world, employing over 6,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.
Here, you can make an impact and make a difference. Come join us.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to https://www.huntsman.com/privacy/online-privacy-notice for Company’s Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “@huntsman.com” and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Demand Manager
Abbott,
Petaling Jaya
20 hours ago
Coordinate ANI S&OP Process / Demand ReviewPrepare S&OP / Demand Review agenda, package and minutesConsolidate Affiliate Demand Statements.Highlight and investigate exceptions (abnormal demand, supply issues, etc.).Provide in-market/to-market, inventory analysis. Prepare and communicate timely Affiliate Demand Report to AreaFacilitate gap analysis of S&OP process versus financial commitments. Manage the publication and ensure integrity of data in all related systems (JDA, Cognos,...

ASSISTANT TO CUSTOMER SERVICE / PROCUREMENT EXECUTIVES / 客戶服務/採購主管助理
Almedico Sdn Bhd - Career Page,
Petaling Jaya
22 hours ago
責任準備投標書和報價單並跟進客戶和潛在客戶。準備所有銷售訂單、交貨單和發票給客戶。處理 E-perolehan 系統(政府和 PPUM)準備裝箱單並安排運輸商向客戶交貨。跟進交貨情況並確保客戶滿意。盡最大努力以專業的方式解決客戶的問題、疑問和投訴。向財務及會計經理及董事總經理提供每週活動報告。每周向董事總經理提交已發出報價的報告。輸入臂板庫存。當需要緊急交貨時,幫助包裝臂板。任何其他臨時任務。Interested candidates please submit your application through Jobstore

Assistant Manager, Workday Analyst
Sime,
Petaling Jaya
1 day ago
Project: Workday Implementation ProjectEmployment: Fixed-Term ContractDuration: Until 30 June 2027Job DetailsAble to compile and analyze business information and requirements, understand the changes, and ensure alignment between System and Process that has impact by Workday implementation.Able to write project documentation including Functional specifications, business process maps, business process procedure, business impact analysis, Training Materials, Test scenarios and Test Scripts.Able to facilitate...
