Customer Service Representative

AFFIN Group


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

  • To provide frontline service to customers.
  • To deliver quality customer service in accordance with Bank`s internal policies.
  • To perform back office functions as well as rendering customer service support.
  • To contribute towards branch`s deposit growth and cross selling Deposit / Investment /

Bancassurance / Banca Takaful products

Accountabilities

Financial

  • To take pro-active actions to prevent fraud and losses (internal & external)
  • To contribute to deposit growth by way of soliciting new accounts.
  • To assist in managing cost control for the branch as per approved budget.

Process

  • Perform daily branch activities in accordance to Bank`s internal policies &

regulatory requirement.

  • Effective cash handling and ensure Mid Day and End of Day cash balancing is

performed in accordance with procedures.

  • Ensure accuracy in day end balancing within reasonable time.
  • Compliance to individual teller/drawer limit.
  • Compliance to Bank`s standard average serving time and average waiting time.
  • Daily vouchers bundling and cross checking of vouchers at the end of day.
  • Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,

PCT,FEA, FATCA, CRS etc.

  • Ensure satisfactory audit rating and issues raised are resolved within specified time

frame.

  • Perform filing, printing daily reports, bundling of daily vouchers, submission of

documents via DIS, prepare monthly report and back room functions.

Customer

  • Ensure efficient customer service level in order to meet SLA as well as to alleviate

any customer’s complaint.

  • Ensure accuracy and error free in service delivery.
  • Attend customer`s enquiries / complains immediately and adhere to complaints

escalation procedures.

  • To maintain good rapport with internal and external customers.

People

  • Resource management i.e. annual leave / attendance / branch meeting.
  • Participate in staff development including Structure on the Job Training (SOJT) /

coaching.

Other Responsibilities

  • To manage and undertake ad-hoc assignments assigned by Management from

time to time.

  • Social commitment activities involvement (CSR).
  • To ensure cleanliness of the bank’s premise & SSL area.
  • Relief duties as and when required.
  • When performing relief function – Ensure compliance on on-boarding process and

policy of new accounts – SA/CA/FD/SDB

Learning & Growth

  • To involve and contribute to any special event organise by branch.
  • Attend training on compliance, regulatory, product knowledge, customer services

and other personal development and growth.

  • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work

spirit

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