Customer Service Representative

Job Responsibilities:

• Provide excellent customer service to e-commerce customers
• Use phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services
• Manage order processing cycle with other departments
• Helping customers in the online buying journey
• Helping customers to resolve any post-sales issues

Job Requirements:

• Excellent customer services experience using phone, instant messaging and email
• Must be proficient in written and verbal English
• Consumer electronic knowledge or experience is a plus
• Must have strong attention to details and customer focus
• Able to work independently, autonomously as well as multi-task working
• Immediately available preferred
• Fresh graduates will also be considered
• Intermediate/Advance level with Microsoft Excel would be an advantage, but not necessary
• Knowledge of any European language would be an advantage, but not necessary