Customer Service Representative - Mandarin (Work from Home)

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience

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Qualification

• s:Proficiency in Mandarin (spoken and written) and Englis
• h.Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to appl
• y.Strong communication and problem-solving skill
• s.Ability to handle multiple tasks and work under pressur
• e.Flexibility to work on rotational shifts, including weekends and public holiday
• s.Willing to work night shi

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What We Off

• er:Competitive salary and benefits packa
• ge.Paid training and career development opportuniti
• es.A supportive and diverse work environme
• nt.Opportunities to grow within the compa

ny.Responsibiliti

• es:Handle incoming customer inquiries via email, chat, and call in a professional and timely mann
• er.Provide accurate information, solutions, and assistance to custome
• rs.Resolve customer concerns effectively while maintaining a high level of empathy and professionali
• sm.Document customer interactions and update records in the syst
• em.Escalate complex issues to the relevant teams when necessa
• ry.Work closely with team members and supervisors to achieve performance targets and service level agreemen
• ts.Maintain a positive and customer-first attitude at all tim