Customer Service Representative Mandarin Speaker

SCM Asia Sdn Bhd


Date: 2 weeks ago
City: Shah Alam
Salary: MYR 2,400 - MYR 3,300 per month
Contract type: Full time
Job Responsibility

Customer Support

  • Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
  • Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
  • Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
  • Log and track customer issues, feedback, and recurring concerns for process improvement.
  • Maintain service standards in line with company KPIs and SLAs.

eCommerce Operations Support

  • Monitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
  • Ensure accurate order processing, fulfillment, and post-sales support.
  • Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
  • Support the coordination between the customer service team and warehouse, logistics, and inventory teams.

Platform & System Integration

  • Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)
  • Identify and escalate technical or data issues related to platform integration.
  • Coordinate with IT or tech vendors to ensure smooth communication between systems.
  • Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.

Requirements

Job Requirements

  • Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
  • 1â2 years of experience in customer service, preferably in eCommerce or online retail.
  • Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).
  • Basic understanding of system integration (ERP/OMS/CRM) is preferred.
  • Excellent written and verbal communication skills in English, Mandarin, and Malay.
  • Strong problem-solving abilities and attention to detail.
  • Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.
  • Team-oriented with a passion for delivering outstanding customer experiences.

Job Benefits

  • EPF, Socso & EIS
  • Annual Leave
  • Birthday Leave
  • Medical Claim
  • Bonus
  • Company Trip
  • Birthday Ang Pao
  • Dental Claim
  • Spectacle Claim
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.

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