Customer Service Representative (Senior/ Team Lead)

We are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast-paced environment. The successful Customer Service Representative is responsible in providing front end support to customers, and may be groomed to become a future Shift Leader if desired. For more information about our company, visit https://infinity.firmyi.com/.

Job Description:

• Provide 24/7 customer support through calls, chats and emails.
• Respond effectively to customer’s query regarding products, services, processes, and procedures.
• Assist in processing account related request and overall account management.
• Ensure complete and accurate information are recorded in the system.
• Handle complaints and provide appropriate resolution on a given time frame.
• Work closely with internal and external department in escalating issues to provide resolution to each problem.
• Contributes to team effort by accomplishing related results as needed.

Job Qualifications:

• Added advantage with BPO experience.
• Knowledgeable in using MS Excel and Google Spreadsheets.
• Excellent written and verbal communication skills in order to communicate effectively with international customer.
• We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.
• Ability to work well under pressure, ability to multi-task, prioritize, and manage time effectively.
• Ability to remain professional and courteous with customers at all times.
• Customer orientation and ability to adapt/respond to different types of characters.
• Amenable to work onsite and in shifting schedule.
• Amenable to working night shift (e.g. 4pm to 1am).