Customer Service Rockstars ( Mandarin Speaker)

Daythree


Date: 1 week ago
City: Shah Alam
Contract type: Full time
Job Responsibility

  • Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
  • Assess customers' needs and recommend suitable products and services.
  • Build a friendly and helpful relationship with customers.
  • Respond to customer queries in a timely and accurate manner.
  • Update our internal database with feedback and details of customer interactions.
  • Gather customer feedback and share with teammates or team leaders.
  • Work well with the customer service team.
  • Stay up-to-date with products and services available to customers.

Job Requirements

  • Minimum education: SPM
  • Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
  • 6 months to 1 year of experience in customer service or contact center (preferred).
  • Ability to work well with and support the customer service team.
  • Strong communication and writing skills in English, Malay & Mandarin.
  • Willing to interact with customers from different cultures and backgrounds.
  • Comfortable working independently.
  • Able to assist both local and international customers.
  • Ability to perform well in a fast-paced environment.

Job Benefits

  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Other perks

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