Customer Service Specialist

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils! We are now looking for a Customer Service Specialist. This position will be located in
Johor Bahru Greetings from your future manager “We are excited to have an excellent colleague join us to make excellent contribution together. You will obtain a broad perspective to UPM Raflatac in an exciting and ambitious work environment.” – Nguyen Quyen, Customer Service Manager, SEA What you’ll do

• Frequent contact with customers to serve inquiries
• Enter orders accurately and in a timely manner
• Update price lists accurately and on time
• Invoice daily shipments
• Manage the customer master file by creating and maintaining it
• Arrange and coordinate samples
• Collaborate with internal teams to ensure high service standards
• Perform all duties in full compliance with all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures

Who you are

• You have a degree in Business Administration, Marketing, Economics, or any business-related field
• You are fluent in Malaysian and English, both written and spoken
• You have a minimum of 1-3 years of working experience in sales or customer service
• You possess good communication and interpersonal skills, are hardworking, and have a can-do attitude
• You have experience with a matrix organization, which would be a big plus
• You have experience using SAP or similar systems

This is what we offer for you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional Information For support with submitting your application, please contact the HR Service Center at [email protected] #LI-DNP UPM Raflatac offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 12 factories and deliver our innovative and sustainable products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,100 people. Our sales reached almost EUR 1,5 billion (USD 1,6 billion) in 2023. Find out how we are labeling a smarter future beyond fossils at www.upmraflatac.com Follow UPM Raflatac on LinkedIn | Facebook | YouTube | Instagram