Customer Service Specialist

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,000 - MYR 3,300 per month
Contract type: Full time
Job Responsibility

  • Handle incoming calls using proper sales and customer service practices throughout the interaction.
  • Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
  • Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
  • Troubleshoot client products to ensure a one-call resolution.
  • Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
  • Open to working in rotational shifts.

Job Requirements

  • Language Requirement: Excellent in English, Malay in terms of verbal, written and comprehension. Mandarin will be a plus.
  • Education level : SPM and above
  • Candidates with B2B/ B2C sales experience will have added advantage.
  • Strong ability to turn support calls into sales opportunities
  • Passion to do sales and achieve target

Job Benefits

  • 5 working days
  • EPF, Socso
  • Annual Leave
  • Provided training
  • Provided commission

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