Customer Service Support / 客戶服務支援

Mercoms Systems


Date: 8 hours ago
City: Petaling Jaya
Contract type: Full time
職位描述:

我們正在尋找一位積極主動、以客戶為導向的人才加入我們的團隊,擔任客戶服務支援。該職位不僅負責為客戶提供卓越的服務,還負責與本地和海外供應商協調,確保營運順暢、交付及時。

主要職責:

  • 透過電話、電子郵件和聊天專業且及時回覆客戶詢問
  • 提供有關產品、服務和訂單狀態的準確信息
  • 處理客戶投訴並以同理心和效率解決問題
  • 與本地和國際供應商聯絡,了解訂單處理、交貨時間表和產品供應情況
  • 監控和跟進貨物,確保及時準確地交付
  • 維護和更新客戶互動和供應商溝通的記錄
  • 與內部部門(例如物流、採購、倉庫)合作,確保客戶滿意度
  • 協助準備與客戶回饋和供應商績效相關的報告


要求:

  • 至少持有 SPM 證書或商業、行政或相關領域的文憑
  • 具客戶服務或供應商協調經驗者優先
  • 良好的英語和馬來語溝通能力
  • 能夠透過電子郵件和電話與海外供應商進行有效溝通
  • 良好的組織和多任務處理能力
  • 熟悉 CRM 系統和基本的 Microsoft Office 工具
  • 能夠獨立工作並在團隊環境中工作


Interested candidates please submit your application through Jobstore

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