Customer Services Executive

About us

Responsible for delivering exceptional support to customers through various channels, including phone, email and chat

Qualifications & experience

• Communication Skills: Strong verbal and written communication abilities Attention to Detail: Ensure accuracy in documentation and customer information
• Problem-Solving Skills: Ability to address customer issues and provide effective solutions.
• Technical Skills: Proficiency in customer service software and Microsoft Office Suite.
• Interpersonal Skills: Empathetic and friendly demeanor when interacting with customers
• Adaptability: Ability to handle a fast-paced environment and adapt to changing situations.
• Female Only(Chinese Speaker)
• Age 25 yo and above
• Mature and Professional and must Outstation to Resort at Semporna (every month)
• experience in similar position at least 3 years
• Minimum diploma in related

Tasks & responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person. Provide information about products, services, and policies.
• Document issues and resolutions for future reference and quality control.
• Stay informed about the company’s products and services to provide accurate information. Share customer feedback with relevant teams to improve products and services.
• Build rapport with customers to foster loyalty and satisfaction. Conduct follow-up communications to ensure customer satisfaction.
• Work closely with other departments, to resolve customer issues and improve processes.

Benefits

• Commission and Allowance