Customer Success Mgmt - Manager
Accenture Southeast Asia
Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Job responsibilities included:
Lead, drive and manage engagement for repeatable achievement of revenue and consumption targets.
Leverage best practice to guide customer strategy and future growth bu cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer. Provide feedback on customer development needs, customer blockers or mitigation strategies.
Conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customer based on analysis on both usage needs. Leverage insights to provide guidance and recommendations to customers; drive, retain and optimize customer consumption.
Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical visibility of new projects and successful deployments, while orchestrating key resources and infusing key infrastructure technologies
Run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environment.
Collaborate and orchestrate with other Cloud Solution Architect and stakeholders , including FastTracks, Solution Assessment, etc. in developing cloud solutions on Azure.
Qualifications:
5+ years experience in technical architect, technical consulting, design and implementations, and/or technical sales
Bachelors Degree in Computer Science, Information Technology/Engineering, or related field AND 4+ years' experience in technical architect, technical consulting, design and implementation and /or technical sales
Relevant certifications from Microsoft or competitive platforms AND 3+ years' experience in technical architect, technical consulting, design and implementation and//or technical sales
Preferred Qualifications:
Bachelor's degree in computer science, Information technology, Engineering or related field AND 4+ years' experience in technical architect, consulting, design and implementation and/or sales OR 4+ years' experience with cloud-based solutions design, migrations and management
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