Customer Support Executive

Konica Minolta Malaysia


Date: 18 hours ago
City: Petaling Jaya
Contract type: Full time
At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Responsibilities

  • Execute end-to-end invoicing processes, including update meter reading (via call/email/SMS and etc), data entry, and timely issuance of tax invoices for Rental & Meter click charges for outwrite accounts.
  • Monitor and resolve discrepancies in meter readings to ensure billing accuracy.
  • Generate and analyse billing reports to identify usage patterns and irregularities.
  • Maintain and update customer master data to support precise invoicing.
  • Address internal/external inquiries related to invoices, payments, and billing disputes.
  • Process credit notes for billing errors and follow up on corrections.
  • Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve billing issues.
  • File and archive billing documents in compliance with company policies.
  • Review business contracts periodically to ensure billing alignment with agreed terms, escalating discrepancies as needed.

Job Requirements

  • Diploma/Degree in Finance, Business, or related field.
  • Minimum 2 years of experience in high-volume invoicing/billing operations (preferred).
  • Proficiency in SAP or similar ERP systems for billing and data management.
  • Strong communication skills in English/Bahasa Malaysia; Mandarin is a plus.
  • Advanced Excel skills (e.g., pivot tables, VLOOKUP) for report generation.
  • Detail-oriented with ability to manage deadlines under pressure.
  • Familiarity with business contracts (terms, SLAs, pricing models) is an added advantage.

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