Customer Support - Non Voice - Mandarin Language

Key Responsibilities:

• Provide excellent customer service through email and other non-voice communication channels.
• Handle customer inquiries and resolve issues with empathy and a customer-centric approach.
• Utilize basic Excel skills to manage and analyze data related to customer accounts.
• Assist with accounts payable processes, ensuring accuracy and timeliness.
• Maintain detailed and organized records of customer interactions and transactions.
• Proactively communicate with customers and internal teams to ensure smooth operations.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Continuously seek opportunities to improve processes and enhance customer satisfaction.

Qualifications:

• Proven experience in a customer service role, preferably in a non-voice process.
• Basic proficiency in Microsoft Excel.
• Strong problem-solving skills and the ability to think critically.
• Excellent written communication skills and attention to detail.
• Background in accounts payable processes is highly desirable.
• Ability to work independently and as part of a team.
• Proactive and detail-oriented with a strong sense of responsibility.
• Empathy and a customer-centric mindset.