customer support representative

Avnet


Date: 3 hours ago
City: Subang Jaya
Contract type: Full time
Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair
Job Summary: Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders
Principal Responsibilities:
  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
  • Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.

Job Level Specifications:
  • Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
  • Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
  • Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
  • Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
  • Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:
  • Typically requires a minimum of two years of related experience.

Education and Certification(s):
  • High School Diploma or equivalent

Distinguishing Characteristics:
  • Must have computer, email, phone, communication and problem solving skills.
  • Must be able to multi-task and work in a fast paced environment.
  • May require fluency in more than one language.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

E-Commerce Executive

Bacteria Free Water Engineering (M) Sdn. Bhd., Subang Jaya
MYR 3,000 - MYR 4,500 per month
1 week ago
Job ResponsibilityAre you passionate about online business and eager to grow your career in the fast-paced world of e-commerce? Join our team as an E-commerce Executive and play a key role in driving our digital sales growth across leading platforms like Shopee, Lazada, Shopify, and more!ÂKey ResponsibilitiesDevelop and execute strategies to grow online sales and attract new customers.Manage product listings,...

Outlet Supervisor

Epic Foods, Subang Jaya
MYR 2,500 - MYR 3,000 per month
1 week ago
Job ResponsibilityMonitor daily outlet operations to ensure compliance with cleanliness, food safety, hygiene, and quality standards.Train and guide outlet teams on hygiene, cleanliness, food handling, and sanitation.Promote awareness of quality standards among outlet staff.Conduct outlet visits, routine checks, and audits.Maintain and update quality documentation, SOPs, and records.Investigate customer complaints on food quality or hygiene, recommend improvements, and ensure corrective actions...

Technician - Data Center

Wesco, Subang Jaya
2 weeks ago
Job DescriptionAs the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.ResponsibilitiesPerform weekly sweeps of server and storage equipment in the...