Customer Support Team Lead ( Financial )

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

回复客户来电、实时聊天、客户工单或电子邮件

协助建立和完善SOP

协助培训新入职者

整理及调研客户端需求，并与对应部门沟通客户需求

客户投诉的处理

工作质量检查

协助团队管理

Roles & Responsibilities

Respond to customer calls, live chats, customer tickets or emails

Assist in establishing and improving SOPs

Assist in training new recruits

Organize and research client needs and communicate with corresponding departments about client needs

Handling of customer complaints

Work quality inspection

Assist team management

岗位要求

本科及以上学历

条理清晰，擅长解决复杂问题

自主学习能力强

具备良好的沟通协调能力

有股票、期货、债券或基金交易等金融行业从业经验

中文书写及表达能力优异

Requirements

Bachelor degree or above

Clear and organized, good at solving complex problems

Strong independent learning ability

Have good communication and coordination skills

Have experience in financial industries such as stocks, futures, bonds or fund transactions

Excellent Chinese writing and expression skills

What we offer/What's in it for you:

• Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
• We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
• We appreciate your contributions with a 13th-month salary and performance bonus.
• We reward our best employees with quarterly employee recognition awards in USD.
• Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo