D&A Services and Operations Lead

FrieslandCampina’s Global IT, Data & Analytics Cluster is at the heart of our data-centric transformation journey. As the D&A Service Operations Lead, you will play a pivotal role in operationalizing agile product management and delivery, ensuring the operability and stability of our analytical products.

You will be the single point of contact for our Managed Service partners and drive the maturity of DevOps within the D&A operating model. This role is based in Kuala Lumpur, Malaysia. Part of the Technology Excellence Center

What We Ask

Our ideal candidate is a senior leader with deep hands-on experience in Data & Analytics delivery, management, and organization. You are a strategic thinker, a people manager, and a driver of operational excellence.

• Academic/Master (WO) work & thinking level.
• 10+ years of experience in Data & Analytics delivery (design, build, operate).
• 5+ years of experience in applied ITSM practices in a Data & Analytics context. ITIL and DevOps knowledge is preferred.
• Demonstrated experience in strategic and tactical supplier management.
• Demonstrated experience in stakeholder influencing, with the ability to convince through powerful storytelling and create commitment without a hierarchical mandate.
• Foundational understanding of business processes and entities in the FrieslandCampina “Grass to Glass” supply chain, and ability to connect this to D&A service impact and criticality.
• Excellent communication and leadership skills, with the ability to inspire and motivate teams.
• Experience working with leadership teams and managing budgets and financial plans.
• Ability to manage strategic and complex changes at organizational, service, and/or process level.
• Ability to quickly navigate between aggregated, abstracted, and detailed levels of service, process, and organization design, ensuring clear communication of impact.
  
  
  

What We Offer

At FrieslandCampina, we believe in investing in our employees and providing opportunities for personal and professional growth. As D&A Service Operations Lead, you will:

• Take on a challenging role within a dynamic, international organization that values sustainability and innovation.
• Join a supportive work environment that encourages growth and development, including opportunities for training and career advancement.
• Receive a competitive salary and benefits package.
• Enjoy a commitment to work-life balance, with flexible working hours and the possibility of remote work.
• Access a global network of experts and thought leaders in data analytics and IT.
• Work in a friendly and informal environment, with professional team members as sparring partners.
  
  
  

Vacancy Description

Your focus is to lead and mature the D&A Service Operations capability, ensuring reliable, scalable, and high-quality service delivery across the organization. You will drive operational strategy, oversee service performance, and enable data-driven decision-making at all levels.

• Third Party & Stakeholder Management
• Lead D&A outsourced managed service partnerships, acting as the single point of contact (SPOC) towards partners.
• Mature engagements to align with the FC data-centric transformation journey, evolving from a centralized to a hybrid organization, while ensuring SLA adherence and decreasing TCO.
• Protect and improve employee engagement internally and with partners, fostering transparency and growth opportunities.
• Guidance & Leading
• Own D&A strategic objectives related to IT Security and Service Excellence.
• Indirectly manage Service Managers in the D&A Cluster and on the Managed Service Partner side, including goal-setting, performance reviews, and capability development.
• Manage the approx. EUR 2M budget associated with D&A Managed Services.
• Manage Service & Compliance
• Define the D&A service model as part of the operating model transformation roadmap.
• Organize for P1/P2 level support and support hands-on in process manager role for high-complexity incidents.
• Coordinate audit and review cycles for D&A, inform owners of outcomes, and drive improvement plans.
• Strategy and Innovation
• Design, operationalize, and communicate the D&A communication & collaboration strategy.
• Constructively challenge engineering teams to deliver with an “Operations-first” mindset.
• Lead continuous improvement across the full D&A landscape.
• Domain Knowledge
• Deep hands-on experience in D&A delivery, management, and organization.
• Knowledgeable of Agile and DevOps concepts, able to integrate them with (FC) ITSM.
• Knowledgeable of D&A Platforms & Product/Feature portfolio, with foundational certification (e.g., AZ-900).
• Change Management
• Strategically and tactically manage D&A service, process, and organization changes.
• Assure that D&A business services are safeguarded and business impact of changes is minimized.
• Participate in or lead relevant steering committees.
  
  
  

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.