Digital Account Manager
AiChat
Date: 1 day ago
City: Petaling Jaya
Salary:
MYR 5,000
-
MYR 7,300
per month
Contract type: Full time
Are you an experienced Digital Account Servicing with a strong business acumen and good understanding of digital, social and new technology? You will be responsible for managing existing clients and developing new business for an A.I-powered Unified Messaging platform (across Facebook Messenger, WhatsApp, Instagram, LINE etc).
This role will be based in Malaysia and it is a fantastic opportunity for someone with strong client management experience, creating excellent customer experiences and wants to take the next step in their career in a fast-growing high tech A.I Company, focusing in Business Messaging solution, Marketing automation and Chat Commerce.
Responsibilities
This role will be based in Malaysia and it is a fantastic opportunity for someone with strong client management experience, creating excellent customer experiences and wants to take the next step in their career in a fast-growing high tech A.I Company, focusing in Business Messaging solution, Marketing automation and Chat Commerce.
Responsibilities
- Deliver proactive account management by providing business solutions to clients.
- Identify cross sell and upsell opportunities to existing clients, as well as creating strategies to win new clients.
- Fully understand the clients business objectives and make commercial proposals with input from other relevant teams and achieve order completion by negotiation and deal closing tactics.
- Present products and services to clients and prospects.
- Lead end-to-end project management for client projects, ensuring timely delivery, budget adherence, and quality execution.
- Define project scopes, deliverables, timelines, and milestones, ensuring seamless execution and stakeholder alignment.
- Manage a range of social messaging marketing campaigns and chat commerce projects for clients.
- Analyse performance and provide strategy to optimise user interactivity, engagement, conversion and ROI with a focus on commercial results.
- A proven track record in at least one other significant career role with client facing experience for handling digital account activities and/or business development
- High level of presentation skills and confidently able to present materials for sales meetings with ability to identify opportunities and progress discussions
- Familiar with customer purchase journey and understanding of user experience will be a plus
- Experience in Marketing Automation/ e-Commerce/ Digital Marketing or Social Media Agency will be a plus
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