Digital Marketing Analyst (Mandarin Speaker)
Accenture Southeast Asia
Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Role Overview
We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently.
Job Description
Provide excellent email and Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions.
Build relationship with the client’s sales team to strengthen long-term cooperation.
Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners
Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms
Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports
Maintain established QA scores on responses and adhere to operational KPIs
Job Qualifications
Candidates must possess at least a Bachelor's Degree or an equivalent qualification
Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools
Comfortable leveraging multiple tools to debug and troubleshoot
Excellent written, verbal, and presentation skills with strong interpersonal skills
Strong attention to detail and organizational skills and track record of working towards established KPIs
Customer-centric approach with a strong sense of empathy for customer issues and needs.
Proficiency in Mandarin and English including written, spoken and reading skills, is a mandatory requirement for this role.
Hybrid
Rotational shift (7am to 4pm & 11pm to 8am)
We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently.
Job Description
Rotational shift (7am to 4pm & 11pm to 8am)
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