Duty Manager (174117)
Shangri-La Hotels
Date: 22 hours ago
City: Kuala Lumpur
Contract type: Full time
Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department: Front Office
Reports To: Rooms Division Manager
Job Summary: Duty Manager is responsible to oversee front office operations, guest satisfaction, and emergency response while ensuring safety and service excellence.
Key Responsibilities:
Maintain and update the Front Office/Reception manual to support hotel operations.
Ensure guest and employee safety during emergencies, prioritizing the hotel’s interests.
Address guest feedback promptly and coordinate with relevant departments for resolution.
Lead the Emergency Response Team and handle crisis management for emergencies within the hotel.
Oversee recovery and restoration process, supporting operational functions during emergencies.
Handle emergency situations effectively and report incidents accurately either verbally or in writing.
Exercise full decision-making authority in the absence of the Rooms Division Manager/ Assistant Front Office Manager.
Inspect the lobby and public areas regularly, taking corrective actions as needed.
Collaborate with Housekeeping to resolve room discrepancies and maintain room readiness.
Stay informed on daily arrivals, room blocks, guest departures, and conduct random room inspections.
Personally welcome VIPs and returning guests, ensuring a memorable arrival and departure experience.
Skills and Qualifications:
Proficient in oral and written English and Malay. Additional language i.e. Mandarin / Korean / Japanese a definite advantage.
Performing a similar position for at least 1 year.
Pleasant, effective social skills, and versatile.
Willing to work in shift.
Malaysian or Malaysia Permanent Residence only
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department: Front Office
Reports To: Rooms Division Manager
Job Summary: Duty Manager is responsible to oversee front office operations, guest satisfaction, and emergency response while ensuring safety and service excellence.
Key Responsibilities:
Maintain and update the Front Office/Reception manual to support hotel operations.
Ensure guest and employee safety during emergencies, prioritizing the hotel’s interests.
Address guest feedback promptly and coordinate with relevant departments for resolution.
Lead the Emergency Response Team and handle crisis management for emergencies within the hotel.
Oversee recovery and restoration process, supporting operational functions during emergencies.
Handle emergency situations effectively and report incidents accurately either verbally or in writing.
Exercise full decision-making authority in the absence of the Rooms Division Manager/ Assistant Front Office Manager.
Inspect the lobby and public areas regularly, taking corrective actions as needed.
Collaborate with Housekeeping to resolve room discrepancies and maintain room readiness.
Stay informed on daily arrivals, room blocks, guest departures, and conduct random room inspections.
Personally welcome VIPs and returning guests, ensuring a memorable arrival and departure experience.
Skills and Qualifications:
Proficient in oral and written English and Malay. Additional language i.e. Mandarin / Korean / Japanese a definite advantage.
Performing a similar position for at least 1 year.
Pleasant, effective social skills, and versatile.
Willing to work in shift.
Malaysian or Malaysia Permanent Residence only
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