Employee Lifecycle Management Senior Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

• Deliver customer service by addressing stakeholders and team members with BAU inquiries (Intern Management, International Assignment, Contingent Worker Management), ensuring prompt resolution and escalating complex issues to SME when necessary
• Deliver high-quality BAU support and proactively oversee BAU operations, collaborating with SMEs to optimize efficiency
• Collaborate with SME to prepare and consolidate dashboard data. Coordinate with cross-functional team members when needed
• Collaborate with SME to conduct system testing and provide support
• Be able to provide advice on Workday Organizational Management-related cases (e.g., Supervisory Org, cost center, position, etc)
• Collaborate closely with cross-functional teams to ensure alignment, improve operational efficiency, and support strategic initiatives that support organizational goals
• Lead and participate in continuous improvement initiatives, training, and knowledge sharing
• Coach and guide new team members, supporting quality control and improvement efforts
  
  
  

Who You Are

• An individual with a degree with a minimum of 4 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment
• Strong HR generalist skills and the ability to work independently in a fast-paced, matrixed organization
• Exceptional problem-solving abilities, customer focus, proactiveness, attention to detail, and a growth mindset. Customer-centric with cultural awareness
• Proven experience managing multiple priorities and navigating complex data structures. End-to-end accountability and commitment to quality outcomes
• Requires proficiency in standard IT applications, particularly Google Suite and Excel, and a solid understanding of Workday HR processes. Knowledge in SQL, Power BI, and Tableau is an added advantage
• Strong communication skills in Chinese and English (written and spoken) are essential as the role will need to support Mandarin-speaking countries. Excellent communication and relationship-building skills
  
  

We are excited to have you join our collaborative People Support Solutions team, dedicated to achieving excellence and delivering meaningful outcomes for our customers.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.