Employee Relations Specialist

Job Description

This role is on a 2year Fixed Term Contract with CelcomDigi

The Employee Relations Specialist is responsible for managing complex employee relations issues, providing guidance and coaching on these matters, developing and maintaining policies and procedures, and fostering a positive work environment.

Responsibilities

• Assist to investigate, manage, and resolve complex employee relations issues, including performance management, disciplinary inquiries and actions, workplace conflicts, and harassment or discrimination allegations.
• Support the ER team in routine tasks such as maintaining case trackers, preparing letters or reports, and managing documentation for ER cases.
• Provide basic guidance and coaching to leaders and managers on employee relations matters, escalating complex issues to senior team members as needed to ensure fair and consistent practices.
• Assist to develop, implement, and maintain employee relations policies, procedures, handbooks and guidelines in compliance with employment laws and best practices.
• Coordinate logistics and materials for learning and development sessions for leaders and managers on employment laws and employee relations topics, including misconduct in employment, performance intervention, conflict resolution, fostering a positive work environment, and promoting team synergy.
• Assist to monitor and analyze employee relations trends, identifying potential areas of concern and developing proactive strategies to address them.
• Collaborate with HR colleagues in areas such as operations, talent acquisition, rewards and performance management, learning and development, culture and engagement, and business partners to ensure a cohesive employee experience.
• Assist with the development and implementation of diversity, equity, and inclusion initiatives to foster a more inclusive and supportive work environment that encourages team synergy and positive energy.
  
  

Requirements

• Bachelor's degree in Law, Human Resources, Business Administration, or a related field.
• Minimum of 3 to 5 years of experience in employee relations, law, human resources, or a related field.
• Basic knowledge of Malaysian employment laws and regulations.
• Basic conflict resolution and negotiation skills, with the ability to handle sensitive and confidential situations effectively.
• Strong attention to detail and organizational skills, especially in documentation, record keeping and follow-ups.
• Good interpersonal and communication skills, with the ability to establish rapport and build trust with employees at all levels of CelcomDigi.
• Demonstrated ability to promote a positive work environment, encourage team synergy, and foster open communication among team members.
• Eagerness to learn and take initiative, with a collaborative mindset and openness to feedback.
  
  

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.