Engagement Manager

Key Competencies and Responsibilities-:

Requirements-

• Minimum 4+ years’ experiences as Engagement Manager
• Experience in managing end-to-end implementation of medium & large-scale projects.
• Experience in handle large scale project (Min above RM 2 million plus
• Experience in managing IT Digital transformation (App Modernization, Design Thinking ) in Finance and Tax.
• Technical knowledge on OPENTEXT Business Process Modelling and OPENTEXT ECMKnowledge of Tax, Finance and Treasury, experience in managing related portfolios. tracking key RAIDs and delivering the project.
• Experience in DevOps implementation.
• Certification in any project management studies, e.g. PMP or PRINCE2 is a plus.
• Knowledge on AI/ML, Cloud: AWS/Azure/Google, DevOps Tools
• Experience in MS Sql Server, C#/Java and Angular
• Strong organizational and multitasking skills, Customer-oriented approach, Problem-solving aptitude.
• Excellent verbal and written communication abilities, Sharp business acumen.
• Evaluate new industry trends, perform research, and provide guidance on best practices trationalize, optimize and prioritize initiatives with industry best practices.
• Strong working experience in Agile/Scrum methodology

Stakeholder Management

• Foster positive relationships with customers as their primary point of contact.
• Address customer issues with speed and efficiency.
• Ability to negotiate with and handle difficult situations.
• Ability to interact at all levels of the organization

Project Management

• Accountable on all the outcome-based engagement projects.
• Help clients implement services and plan projects effectively.
• Ensure that contract terms and conditions are met
• Manage Invoice and bills for assigned customers.
• Prepare reports on overall project performance, including individual performance.
• Experience in managing multiple projects at once.
• Manage resource assignment and request fulfillment.