Senior Software Engineer - Genesys CloudCX

About Us: We are a leading company in the customer experience sector, committed to enhancing the way businesses interact with their customers. We leverage the latest technologies to provide seamless, innovative, and effective solutions that drive customer satisfaction and loyalty. Our team is growing, and we are looking for a talented Senior Software Engineer with a specialization in Genesys CloudCX implementation and integration to join our dynamic team in Kuala Lumpur.

Job Description: As a Senior Software Engineer focused on Genesys CloudCX, you will play a crucial role in developing and integrating cutting-edge customer experience solutions. You will be responsible for designing, implementing, and maintaining our Genesys CloudCX platform to ensure optimal performance and scalability. Your expertise in HTML/CSS/JavaScript will be vital as you develop user-friendly interfaces and integrate with other systems to enhance our omnichannel customer experience.

Key Responsibilities:

• Design, develop, and implement solutions using the Genesys CloudCX platform to meet business requirements.
• Work closely with the product and design teams to create innovative user interfaces and experiences.
• Integrate Genesys CloudCX with other systems and platforms using HTML/CSS/JavaScript.
• Collaborate with cross-functional teams to identify, troubleshoot, and resolve complex issues.
• Stay abreast of emerging technologies and industry trends to drive continuous improvement and innovation within our solutions.
• Provide technical leadership and mentorship to junior team members.
• Ensure compliance with security and data protection standards.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6-8 years of experience in software engineering, with a strong focus on Genesys CloudCX implementation and integration.
• Proficient in HTML, CSS, and JavaScript.
• Demonstrated experience in developing and integrating complex systems using Genesys CloudCX.
• Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.
• Strong communication and teamwork skills.
• Experience with Agile/Scrum methodologies is preferred.

Why Join Us?

• Opportunity to work with a team of passionate and talented individuals.
• Exposure to innovative projects and cutting-edge technologies.
• Competitive salary and benefits package.
• A culture that values work-life balance.
• Opportunities for professional growth and development.