Exec, Debt Collection Agency

Exec, Debt Collection Agency If you are looking to excel and make a difference, take a closer look at us...

Functional (job responsibilities)

• Review, evaluate and process the settlement proposal submitted by DCA;
• Review offer letter to customer;
• Monitor accounts under ATP until closure and issuance of release letter;
• Monitor DCA on their fulfilment of ATP and performance against target set;
• Monitor DCA work through review of voice loggers and job-sheet;
• Process DCA monthly invoice;
• Handle enquires / request from DCA;
• Handle customer enquiries / requests from time-to-time e.g. requesting for statement or release letter; via email / face-to-face meeting / phone;
• Assist to handle customer complaints by conducting thorough investigation together with Manager;
• Escalate any fraud complain within stipulated TAT.

Education/Qualification

• Degree in Business / Commerce / Banking / Economics

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now Job ID JR0000018585