Executive, Business Operations
DKSH Scientific Solutions
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Title: Executive, Business Operations
Location:
Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 182688
Description
Job Summary
Job Function: Client and Customer Services
Location:
Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 182688
Description
Job Summary
- Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.
- Ensure that quality objectives and KPIs of the department are achieved.
- Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
- Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
- Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
- Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
- Build and maintain good business relationship with internal teams and assigned client teams.
- Act as a point of contact for assigned clients for matters related to daily operations.
- Act as client facing for assigned agencies in portfolio and ensure daily operations and client’s expectation are fulfilled effectively.
- Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
- Undertake additional responsibilities and duties as assigned by superior from time to time.
- Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
- Demonstrate basic customer management skills
- Demonstrate advanced research and analytical skills
- Demonstrate proficiencies in office productivity tools (e.g. Pivot Table, Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
- Minimum Bachelors Degree in Business Administration.
- Minimum 1-2 years relevant work experience.
Job Function: Client and Customer Services
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