Executive, Client Management

DKSH


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
  • Assisting the Senior Manager/Manager in managing the clients by attending to their queries or complaints.


General Responsibilities
  • Gather purchase order.
  • Place the Purchase order in PEP system.
  • Gather invoice from the generic mail ID.
  • Share the documents (Invoice, Packing list & AWB/SWB) to Customs Broker.
  • Update the shipment details in the respective template to monitor Receipt vs Transit.
  • Follow up form customs broker on the shipment clearance.
  • With reference to client Purchase Order, raise Sales Order to client in PEP system and follow the Outbound delivery preparation & invoice.
  • Generate the documents (PDF) and share it to client.
  • Client will advise to send mails for any Change Requests.
  • Clear IDOC errors.
  • Material Master updates.
  • Purchase Info Record & Source list updates.
  • Run the Stock Statement & share to client.


Functional Skills And Knowledge
  • Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate basic customer management skills
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate advanced research and analytical skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint, Pivot Table, V-lookUp)
  • Demonstrate fluency in local language and ideally in English, both written and spoken


Education

  • Minimum Bachelor's Degree in any field.
  • Minimum 1-2 years related work experience, preferably in Pharmaceutical setting.

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