EXECUTIVE / ENGINEER - QUALITY ASSURANCE, COMPLAINT HANDLING
Hartalega
Date: 3 weeks ago
City: Sepang
Contract type: Full time
Company Overview
Leading Growth Through Innovation
As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.
Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Overview
Job Description
Education:
N/A
Additional Company Information
Registration No. Company Size
75398-K More than 5000 Employees
Average Processing Time Industry
21 days Manufacturing / Production
Leading Growth Through Innovation
As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.
Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Overview
Job Description
- Assist QA-Manager to handle customer complaints and shipment failures in a timely manner and to maintain complaint files (external and internal) as per quality standard, customers and regulatory requirements.
- Facilitate and monitor customer complaints investigation in accordance with complaint handling procedure.
- Ensure customer complaint / feedback received is logged and investigation being conducted timely.
- Plan and lead internal discussion with respective process owners on the customer complaint/ feedback received.
- Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
- Prepare the report / response letter for QA-Manager and QA- Senior Manager / Deputy General Manager’s review and approval; and submission of approved report to Sales / Customer within the required lead time.
- Ensure complaint log and relevant documentation are maintained and updated.
- Facilitate and monitor shipment failures investigation through CAPA system.
- Ensure shipment failures received is logged and investigation being conducted timely.
- Plan and lead internal discussion with respective process owners on the shipment failures received.
- Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
- Ensure shipment failure log and relevant documentation are maintained and updated.
- Manage and monitor Corrective and Preventive actions with respect to the CAPA Procedure.
- Ensure that the CAPA issued are being followed-up and all actions taken is completed within the promised dateline
- Verify the completeness and the effectiveness of the corrective actions within the timeframe with proper evidence keeping.
- Ensure CAPA and all supporting documents are maintained.
- Drive analysis of complaint and shipment failures data for improvement
- Ensure customer complaint/ feedback and shipment failure information is properly logged and accurately categorized for analysis.
- Utilize QC tools e.g. Pareto analysis, trend chart in identifying target area for improvement.
- Compile and present analysis for management review in driving improvement actions.
- Assist QA- Manager in reviewing and updating complaint handling procedures to ensure its accuracy, suitability and effectiveness.
- Escalate all unresolved issues to Manager for further action, whist keeping process owner informed.
- Ensure proper updating and up keeping of department required quality records.
- Assist in undertaking and managing regulatory, customer, internal and external audits.
- Any other tasks assigned by superior
Education:
- Bachelor Degree in Science.
- Preferably with 1 year of working experience in manufacturing environment.
- Work planning and scheduling.
- Good Communication Skills in both verbal and written, clear and easy to understand and include listening skills. (Both English and Bahasa Malaysia).
N/A
Additional Company Information
Registration No. Company Size
75398-K More than 5000 Employees
Average Processing Time Industry
21 days Manufacturing / Production
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