EXECUTIVE / ENGINEER - QUALITY ASSURANCE, COMPLAINT HANDLING
Hartalega
Date: 1 week ago
City: Sepang
Contract type: Full time
Company Overview
Leading Growth Through Innovation
As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.
Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Overview
Job Description
Education:
N/A
Additional Company Information
Registration No. Company Size
75398-K More than 5000 Employees
Average Processing Time Industry
21 days Manufacturing / Production
Leading Growth Through Innovation
As the World's No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.
Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Overview
Job Description
- Assist QA-Manager to handle customer complaints and shipment failures in a timely manner and to maintain complaint files (external and internal) as per quality standard, customers and regulatory requirements.
- Facilitate and monitor customer complaints investigation in accordance with complaint handling procedure.
- Ensure customer complaint / feedback received is logged and investigation being conducted timely.
- Plan and lead internal discussion with respective process owners on the customer complaint/ feedback received.
- Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
- Prepare the report / response letter for QA-Manager and QA- Senior Manager / Deputy General Manager’s review and approval; and submission of approved report to Sales / Customer within the required lead time.
- Ensure complaint log and relevant documentation are maintained and updated.
- Facilitate and monitor shipment failures investigation through CAPA system.
- Ensure shipment failures received is logged and investigation being conducted timely.
- Plan and lead internal discussion with respective process owners on the shipment failures received.
- Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
- Ensure shipment failure log and relevant documentation are maintained and updated.
- Manage and monitor Corrective and Preventive actions with respect to the CAPA Procedure.
- Ensure that the CAPA issued are being followed-up and all actions taken is completed within the promised dateline
- Verify the completeness and the effectiveness of the corrective actions within the timeframe with proper evidence keeping.
- Ensure CAPA and all supporting documents are maintained.
- Drive analysis of complaint and shipment failures data for improvement
- Ensure customer complaint/ feedback and shipment failure information is properly logged and accurately categorized for analysis.
- Utilize QC tools e.g. Pareto analysis, trend chart in identifying target area for improvement.
- Compile and present analysis for management review in driving improvement actions.
- Assist QA- Manager in reviewing and updating complaint handling procedures to ensure its accuracy, suitability and effectiveness.
- Escalate all unresolved issues to Manager for further action, whist keeping process owner informed.
- Ensure proper updating and up keeping of department required quality records.
- Assist in undertaking and managing regulatory, customer, internal and external audits.
- Any other tasks assigned by superior
Education:
- Bachelor Degree in Science.
- Preferably with 1 year of working experience in manufacturing environment.
- Work planning and scheduling.
- Good Communication Skills in both verbal and written, clear and easy to understand and include listening skills. (Both English and Bahasa Malaysia).
N/A
Additional Company Information
Registration No. Company Size
75398-K More than 5000 Employees
Average Processing Time Industry
21 days Manufacturing / Production
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
EOI: EHS Manager (Contract)
CBRE Asia Pacific,
Sepang
7 hours ago
Job ID192680Posted07-Nov-2024Role typeFull-timeAreas of InterestHealth and Safety/EnvironmentLocation(s)Sepang - Selangor - MalaysiaEHS MANAGEREssential Duties & ResponsibilitiesManage the project in accordance with OWNER EHS guidelines and work with the developer, designers, contractors, and all other consultants to ensure appropriate EHS standards are upheld, including appropriate site and project inspections. Assist in award in the general Contractor award process. Develop an EHS Plan...
Engineering Executive
Marriott International,
Sepang
1 week ago
Additional InformationJob Number24176693Job CategoryAdministrativeLocationPutrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia, 62502VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPosition SummaryServe as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files,...
Executive, Process Improvement
Guardian Health and Beauty Sdn Bhd,
Sepang
2 weeks ago
Is this your next challenge in Process Improvement?The Process Improvement will manage a stream of operations within the Distribution Centre, collaborating with both internal teams and external tools to ensure timely and accurate responses. The executive will be responsible for creating, updating, and developing workflows that drive continuous improvement initiatives.End-to-end Process Improvement: Oversee the entire process improvement lifecycle, from identification...