Executive, Order Management Solutions (OMS)

DHL Global Forwarding


Date: 1 week ago
City: Johor Bahru
Contract type: Full time
The incumbent is to manage end-to-end order management (purchase order and supplier), provides visibility through data entry update and reporting for OMS customers.

Job Responsibilities:


  • Provide Vendor Management service by proactively contacting vendors to acknowledge orders have been received by customer.
  • Follow up with vendors for orders approaching their “Ship Date” to ensure they make the bookings with DHL origins using Open Order report.
  • Receive and process vendor booking request and also handle the vendor exception (booking and receiving) and request customer approval if required.
  • Arrange shipment (FCL, LCL or Air) in response to pre-agreed instruction or in response to specific instruction from customer.
  • Book space and equipment and co-ordinate delivery of containers from vendors to the designated CY or port or arrange CFS consolidation.
  • Handle all necessary documentation received from suppliers and ensure they are uploaded into system or sent to destination as per defined timeline.
  • Complete data entry in system from the point of vendor booking, container loading in an accurate and timely manner.
  • Ensure system is updated with the agreed milestones with agreed timeframe.
  • Arrange additional Value Added Services with operations if required.
  • Provide a comprehensive and agreed KPI report if required.
  • Provide daily operational reports to meet customer requirement of customer.
  • Produce invoices for the management of all DHL services if required.


We are expecting the incumbent to meet these requirements:


  • At least Diploma in any field.
  • With 2-3 years’ experience in freight forwarding industry.
  • Excellent time management skills and the ability to prioritize work.
  • Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
  • Able to work in a fast pace and challenging environment.
  • Proficiency in Microsoft Office (Word, Excel & PowerPoint)
  • This position is located in Medini Iskandar, Johor.


We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

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