Executive - System Support

GAMUDA


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job description:

Job Summary

Responsible of day-to-day business application support and coordinate with vendor on application troubleshooting. Manage and ensure system access accordance to authorization designated rights. Set-up, implementation, deployment, training and documentation of system usage to operation needs

Key Responsibilities

  • Ensure the security and confidentiality of company database information, as well as customer data.
  • Coordinate, implement, and deploy system application projects effectively.
  • Support and maintain Gamuda Land's business applications to ensure optimal functionality.
  • Verify and test application functionality against specification requirements before deployment to users.
  • Liaise with vendors for program setup, installation, and configuration support.
  • Perform database maintenance and housekeeping to ensure data integrity.
  • Maintain accurate records of support and services provided to users and vendors.
  • Document system operations and activities, including implementation reports.
  • Confirm that applications meet all organizational requirements, policies, and standards.
  • Plan and coordinate the implementation and deployment of system applications as needed.
  • Translate business operations into functional specifications for system applications.
  • Monitor and manage system configuration settings, ensuring security controls are in place and authorized.
  • Collaborate with vendors or system providers for troubleshooting and consultations regarding application functionality.
  • Fulfil any other duties assigned by management as necessary.
  • To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
  • Any other duties that will be assigned from time to time by the Management

Qualifications

  • Degree in Business/Commerce, Management Information Services, Information Science,
  • Information Technology, Software Engineering, Computer Science, Engineering or equivalent experience.
  • Minimum 1 to 3 year working experience in relevant industry

Skills & Abilities

  • Experience in property development services and customer relationship management is an advantage.
  • Demonstrated ability to identify key issues, gather relevant data for investigation, and develop practical recommendations.
  • Ability to recognize potential risks and make timely recommendations for mitigation.
  • Able to communicate with all levels, hardworking and initiative.
  • Able to keep updated IT knowledge and applicable to work environment

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