Expatriate & Foreign Workers Affairs Specialist
DKSH
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job summary:
We are seeking a proactive and detail-oriented Expatriate & Foreign Workers Affairs Specialist to manage end-to-end mobility processes for foreign workers and expatriates. This role involves vendor coordination, regulatory compliance, audit support, and operational excellence across workforce logistics and welfare.
General Responsibilities
Vendor & Workforce Management
We are seeking a proactive and detail-oriented Expatriate & Foreign Workers Affairs Specialist to manage end-to-end mobility processes for foreign workers and expatriates. This role involves vendor coordination, regulatory compliance, audit support, and operational excellence across workforce logistics and welfare.
General Responsibilities
Vendor & Workforce Management
- Liaise with foreign and local manpower agencies to manage workforce supply and demand
- Oversee vendor deliverables related to lodging, transportation, and worker welfare
- Validate and verify attendance, overtime, and payment records for foreign and outsourced workers
- Manage work permits, visa applications, and regulatory documentation for expatriates
- Coordinate expatriate insurance, medical benefits, travel logistics, and onboarding support
- Liaise with immigration authorities and government bodies for approvals and submissions
- Lead internal and external audits related to workforce operations
- Prepare and submit quarterly audit reports to management
- Ensure compliance with statutory regulations and JTK Human Rights policy
- Develop and maintain SOPs and job aids for operational consistency
- Drive process improvements and automation initiatives to enhance efficiency and reduce costs
- Lead or support system enhancement and process alignment projects
- Ensure timely completion of requests and reports within SLA timelines
- Respond effectively to evolving business needs and stakeholder demands
- Build and maintain strong relationships with internal and external stakeholders and vendors
- Facilitate effective communication and collaboration across departments
- Travel to other locations as required for operational support and coordination
- Bachelor’s degree in Human Resources, Business Administration, or related discipline
- Minimum 2 years of experience in People Operations or workforce mobility
- Strong understanding of HR principles, vendor management, and regulatory frameworks
- Excellent interpersonal, communication, and negotiation skills
- Knowledge of statutory requirements related to foreign worker employment and expatriate management
- Ability to work independently and collaboratively in a fast-paced environment
- Must be based in or willing to work at Kelana Jaya, The Ascent (HQ)
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