F&B Attendant

Position Summary:

• Offer guest at the outlet an enjoyable, expertly served beverage/dining experience conforming to Hilton standards of excellence for quality, professionalism and friendliness.
• Anticipate and service of guests' requirements before requests if necessary.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Familiar with the beverage service including stemware used and appropriates garnishes.
• Complete opening and closing side work as assigned and has all tables set according to standard.
• Present menus and explanations for all menu items as well as specials of the day.
• Present children's menus, when appropriate, and describe specials and alternative Cuisine.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• To carry trays, bus and reset tables with linen, china, glass and silver.
• Change ashtrays; serve cigarettes, crumb tables and offer additional beverages and cigars.
• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• Inform supervisor or nearest manager if the guest attempts to walk out and try to calm the guest in the same process.
• Service all needs for private dining room or private function.
• Report any accident or guest complaint immediately, no matter how minor, to a manager.
• Recognize and address potential disruptive or undesirable guests and respond properly in any hotel emergency or safety situation.
• Ability to move tables and chairs and breakdown any buffets, displays or side stations when needed
• Clean service area when needed.
• Perform other tasks or projects as assigned by hotel management and staff
• Retrieve and stock all linen, china, silver, glassware and food and beverage items.
• Provide unobtrusive and professional service.
• Serve a dish to guests while explaining the contents and preparation.
• Provide water, bread and butter service throughout the meal to guests.
• Offer coffee or tea and serve any request according to Hilton standards.
• Report for duty 5 minutes before the scheduled time, clean and tidy wearing the correct uniform.
• Ability to carry trays properly and safely as well as break them down.
• Clear tables and reset them for specific number of persons.
• Provide quick and attentive assistance to any mishap in the restaurant.
• Needs to sweep/vacuum the floor before a shift if needed.
• Attends all the training subjects to the service staff and follows all rules and policies of the hotel
• Be flexible in assisting around different areas of the hotel in response to business and client needs
• Handle cash and credit card procedures according to the guidelines of the accounting department