Field Service Engineer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We are looking for a Field Service Engineer to join our Compressor Technique Service team in Malaysia. Please apply for the role if you are passionate about hands on service work and keen to develop your care

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.

We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

About The Role

FSE Role

• To work closely with Service Operation Team Leader and Planner for daily job assignments.
• Ensure daily jobs are written in MAM and is synchronize as soon as the work for the day has ended whether job is completed or not to ensure that productive labour hours are captured daily.
• Report and escalate incidents or risks observed in the workplace.
• Perform any other task given by immediate Superior.
  
  

Field work for repair, maintenance, inspection and troubleshooting

• On arrival at customer’s premise inform person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions from customer end.
• Wear proper PPE upon entering customer premises.
• Perform LMRA and generate TIA report when applicable, implement correct working methods, use correct service tools and observe all safety rules and regulations.
• Perform all instructions given in the scope of works as per service work order for preventative maintenance and repair works on Atlas Copco, BP and competitor machines. Operating parameters (pressure & temperature) before & after maintenance works shall be recorded in MAM.
• To perform troubleshooting and diagnostics works for Atlas Copco products within own scope of technical & service competence.
• Clean the machine after the job and maintain cleanliness in compressor room during and after job completion.
• Test run and monitor the unit, record all readings to ensure units are running at satisfactory conditions.
• Generate MAM report reflecting job done, parts replaced, machine status and recommended corrective actions aside from operating parameter data and spent hours.
• Explain to customer the content of MAM report that customer has to sign. This form as proper machine handover after job completion.
• Inform customer about NPS and that they will receive a survey. Encourage the customer provide feedback on FSE work performance by responding the survey.
• Generate service leads for other compressors/dryers inside the compressor room
  
  

Service Commitment

• Personally commit to 24/7 service program
• To attend various service certification training as organized by technical manager, service academy or CTS Division to develop and acquire product and technical competencies of various Atlas Copco equipment
• Continuous knowledge development through virtual and face-to-face training arranged locally or abroad.
• Provide support function to other FSE and to technical team as and when required.
  
  

Experience Requirement

At least 1 year hands on working experience on compressed dry air equipment or related machineries. Preferably with good knowledge and experience in servicing Atlas Copco, Brand Portfolio or competitor compressors, dryers and ancillaries’.

Knowledge

• Computer literate and a self-starter with the ability to read technical manuals and prepare technical/ service reports in English
• Mechanical / electromechanical troubleshooting skills
  
  

Educational Requirements

Degree/Diploma in Mechanical, Electrical or Electronic discipline

Personality Requirements

• Able to work in a team and is customer-oriented
• Self-motivated and able to work independently in a challenging and demanding environment
• Able to write and communicate verbally in English
• Analytical and detail oriented
  
  

What You Can Expect From Us

This is a genuine carer development opoportunity that provides a wide variety of equipment experience while working with one of the world's most recognisable industrial equipment brands.

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.