Field Service IX

Position Summary

JOB DESCRIPTION

Vertiv seeks to attract the brightest and most talented minds in Asia. As of it Vertiv have open the door to choose the right candidate to become a part of Vertiv MY Operation Team as Senior Customer Engineer II based at Johor with provides commissioning expertise and coordinates commissioning resources for the development of commissioning related deliverables, including participation in constructability and operability activities, and engineering design & documents

reviews. Site installations in Malaysia are growing rapidly driving the demand for high quality installation and service. We are looking for a Customer Engineer, to be based in Malaysia, for servicing and installing UPS Product primarily in Data Center environment. This position will provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation, validation and commissioning of UPS Product as well as diagnosing and repairing existing instruments in the field. The position will also require the ability to train users of the UPS Product on basic functionality of the system, as well as the ability to provide site support or from a remote location. The position will also include duties related to service coordination, customer support and cross-functional team member support.

What do we offer?

 Opportunities for a professional growth and potential full-time employment upon successful completion of the program

 Exposure to real-world projects and customer interactions

 Access to company resources and tools to support learning and development.

Job Descriptions

 Strong communication skills and demonstrated ability to effectively work with other functional departments within the organization and outside.

 Must be able to establish strong working relationships with Site Operations Team and project execution teams to ensure high quality deliverables.

 Excellent technical knowledge with troubleshooting skillset.

 Work closely with project managers and project team to ensure quality and on-time delivery.

 Ensures quality and timeliness of commissioning deliverables.

 Leadership of the Commissioning Team in the development and implementation of the handover and commissioning strategy

 Prepare, monitor, coordinate, and report site activities, i.e. logistic, manpower arrangement, installation, and T&C, etc.

 Taking lead during the CXL testing activity by managing in between customer, testing agent, consultant to get approximate result. Involve in the testing report preparations and to present the report if required.

 Excellent problem-solving skills and the ability to manage complex mechanical challenges.

 Experienced professional, individual contributor in Field Service Engineering who executes advanced tasks,

processes, techniques, and procedures and provide technical advice to customers.

Job Summary

 Familiarized and confident with Field Service Engineering workflow and working methods, have a certain technical accumulation in Field Service Engineering field, and master the Field Service Engineering knowledge and skills.

 Able to independently carry out Field Service Engineering tasks on the existing technology platform, be able to independently undertake Field Service Engineering task of researching, evaluating, identifying and correcting more complex problems.

 Can independently respond to production and recommend new products or equipment upgrades that will meet

customer needs.

 Able to write Field Service Engineering documents.

 Applies creative approaches and procedures to the solution of well-defined problems.

 Appropriately challenges existing engineering practices and identifies practical opportunities for improvement and innovation.

 Is able to implement sustainable practices to achieve sustainable outcomes in all facets of practical and technical project work.

 Works on or leads complex Field Service Engineering assignment and/or projects of medium to large scope.

 Develops technical solutions to a wide range of complex problems.

 Solutions are innovative and consistent with organization objectives.

 May coach and review the work of lower-level professionals.

Qualifications

 Minimum of 5+ years’ experience working in Data Centre industry.

 Strong knowledge of Data Center Electrical/Mechanical infrastructure, including UPS/Rectifier system, HVAC systems, chillers & cooling towers.

 Solid technical foundation, very familiar with the architecture of data center power supply and refrigeration systems, as well as the principles, maintenance, and common faults of commonly used equipment.

 Excellent written and verbal communication skills in English.

 Willingness to learn and adapt to new challenges in a dynamic environment.

 Bachelor’s degree in engineering or other related discipline.

 Ability to travel up to 90% of the time.

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.