Field Service VIII (Thermal)

1.0 STRATEGIC ROLE:

To assist the Operations Manager, Thermal to carry out the company’s commitment and promise delivery of service level to the customers.

To carry out maintenance, start-up, testing, commissioning, troubleshooting, repairing and retrofitting of air conditioning systems.

To assist in the cost evaluation required for “time & material” repair quotation.

• ACCOUNTABILITIES
  

Accountable for delivery professional and quality Service which meet the customer’s expectation.

Make Vertiv to customers preferred choice as trusted business partner by delivering quality and services on time.

• RESPONSIBILITIES AND DUTIES
  

Assist the Operations Manager, Thermal to carry out the company’s commitment and promise delivery of service level to the customers.

To provide technical support and assistance in the cost evaluation for “time & material” repair quotation.

To assist in the cost evaluation required for “time & material” repair quotation.

Exercise a professional and customer-oriented approach with a service level reflecting Vertiv as a company of world class quality.

Participate and contribute to the training, supervision, motivation and development of the senior technicians and technicians for continual improvement and optimized performance.

Keeping up to date the knowledge and application of company products/services.

Continually developing and improving himself as a service professional by self analysis, reading, benchmarking against the best in the industry and practicing.

• QUALIFICATIONS & EXPERIENCE
  

Minimum University Degree, Diploma with related industry will be consider.

Excellent knowledge in air-conditioning.

Minimum 2 years’ experience in Service/Field Engineer position.

• Computer literacy. Good communication skills both towards customers and internally.
  

5.0 REQUIRED COMPETENCIES

5.1 HUMAN COMPETENCIES

Analytical, reliable, hardworking, strong commitment to excellence.

Customer orientated team player and self-motivated, creative, analytic and innovative.

Good leadership to coach and guide technicians.

• BUSINESS COMPETENCIES
  

Understand Vertiv’s objectives, customer requirements, products, services, operations and processes.

Excellent knowledge of the Service industry.

Superb knowledge of Vertiv products and functionality.

Excellent spoken and written skills in both English and Bahasa Malaysia.

• PROFESSIONAL / TECHNICAL COMPETENCIES
  

Good technical knowledge.

• Excellent skills in technical analysis.