Fraud Operation Analyst

Get To Know Our Company

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

Reporting to the Fraud Risk & Controls Lead, the role is responsible on day-to-day operations case review and controls for managing a team of Fraud Risk and Controls analysts, as well as assisting in developing procedures for the operation team. The overall objective of this role is to develop and manage a dedicated internal and external anti-fraud program at Digital Bank.

• Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
• To monitor real time queues and identify high risk transactions within the customers portfolio.
• Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
• To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
• To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
• Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
• Involve in any ad-hoc project to improve the work process and fraud detection.
• Work across with other departments to resolve any issues involving fraud risk.
  
  

The Must Haves

• Bachelor’s degree in a related field, at least 3 years’ experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/e-wallets.
• Strong analytical mindset and able to adapt within a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Attention to details and high degree of accuracy.
• Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
• Ability to work in a high-volume and in a fast-paced environment is required.
• Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
• Excellent team player.