Fraud Operations Team Lead

We AreYouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

As a Fraud Operations Team Lead (Malaysia), you will play a pivotal role in safeguarding the organisation and its users from card fraud and scams. You will leverage your expertise in data analytics and fraud detection to identify patterns and mitigate risks while ensuring the operational efficiency of our fraud detection systems. This role requires a strong strategic mindset, an ability to adapt in a fast-paced environment and a commitment to maintaining compliance with industry regulations.

You Will

• Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
• Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
• Conduct investigations into suspicious activities and escalated fraud cases
• Evaluate and identify gaps in current systems and processes, using data-driven insights to propose and implement operational enhancements
• Develop and implement strategies based on investigative findings to prevent future incidents
• Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
• Collaborate with cross-functional teams, including Compliance, Customer Service, and Product to address fraud risks effectively
• Ensure all fraud-related activities comply with relevant payment regulations and card scheme rules
  
  

You Are

• Fraud enthusiast – You are a vigilant investigator with a strong passion for identifying and mitigating fraudulent activities. Your dedication drives you to stay ahead of evolving fraud tactics
• Analytical thinker with an eye for detail – You excel at problem-solving, leveraging data-driven insights to tackle complex challenges. You naturally focus on the fine details, ensuring nothing slips through the cracks
• Payments expert – You have a minimum of 8–10 years of experience in fraud detection and prevention, with at least 5 years in the payments space and card fraud-related role. Your expertise is backed by hands-on experience with tools like Visa Risk Manager and MasterCard Decision Intelligence
• Proactive learner – You thrive in dynamic environments, staying updated on the latest fraud trends, technologies, and regulations. You see change as an opportunity to innovate and adapt
• Fearless initiator – You are confident in proposing and implementing new strategies to combat fraud, whether it's introducing new controls or fine-tuning existing processes, you're not afraid to get involved and make an impact
• Tech-savvy collaborator – You are comfortable with spreadsheets, data visualization tools and analytics platforms like Tableau. You leverage these skills to communicate findings and collaborate effectively with cross-functional teams
  
  

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