Front Office / Receptionist

Job Description:

• Entry level.
• Perform check-in, check-out, room assignment, room changes, and handle new reservations and bookings.
• Ensure all data is accurately recorded in the hotel system.
• Greet guests, answer phones, and attend to guest inquiries, complaints, and requests promptly and courteously.
• Manage and respond to emails effectively.
• Record details of communications for future follow-up.
• Ensure cash in the cashier is accurate and matches the cashier’s shift report.
• Communicate with the housekeeping department regarding room status and guest needs.
• Maintain the cleanliness and smooth operation of the front office counter.
• Perform any other duties as requested by the manager.
• Sales commission and incentives are offered upon confirmation.

Job Requirements:

• Must be able to work rotating shifts, including night shifts and public holidays.
• Computer literate with basic knowledge of computer systems.
• Fresh graduates are encouraged to apply.
• Training will be provided.

Required Skills:

• Punctual and responsible.
• Strong communication skills.
• Ability to work well in a team.
• Proficiency in English and Bahasa Malaysia.

Details of the salary package we are offering for this position:

• Competitive Basic Salary: RM1,500 per month, with the potential to earn up to RM1,900++ per month through additional earnings from sales commissions, OTA performance rewards, and overtime (if required), upon confirmation.
• Double Sales Commission: Eligible for enhanced commission rates (2x) upon successful confirmation of employment.
• Performance-Based OTA Rewards: Earn additional rewards between RM50 to RM100 based on OTA performance.
• Accommodation Provided: Complimentary hostel accommodation is available for staff.
• Transport Allowance: RM100 monthly allowance for those opting not to stay in the provided hostel.
• Comprehensive Benefits: Full contributions under EPF (Employees Provident Fund) and SOCSO (Social Security Organization).
• Overtime Compensation: Overtime, if required, is compensated at 1.5 times the regular hourly rate.
• Public Holidays: Enjoy 11 days of paid public holidays per year. Work on a public holiday is compensated at double pay. Unused public holidays can be carried forward within 2 months.
• Annual Leave: 8 days of annual leave per year during the first two years of employment, effective upon confirmation.
• Rest Days: 4 days off per month to maintain a balanced work-life schedule.

Location: Seksyen 31 Kota Kemuning, Shah Alam