General Manager, Technology

General Responsibilities
The General Manager, Technology – will lead and drive the country-level business strategy for the Technology business unit. This role is accountable for achieving technical sales targets, delivering sustainable growth, managing P&L responsibilities, and building a high-performing, customer-centric team. The successful candidate will play a pivotal role in expanding market presence, strengthening client relationships, and ensuring operational and financial excellence.

A commercially astute, people-centric leader who combines strategic thinking with operational rigor. You are passionate about building businesses, developing people, and delivering value to clients. You thrive in a dynamic, multicultural environment and are ready to lead the next phase of growth for our Technology business in Malaysia

Functional Skills And Knowledge
Strategic & Commercial Leadership

• Formulate and execute business strategies to meet sales and profitability targets across Malaysia.
• Oversee development and implementation of long- and short-term sales and service plans.
• Manage pricing strategies, discount structures, and contract negotiations to optimize margins and competitiveness.
• Lead customer base expansion and penetration into new market segments.
  
  
  

Operational & Financial Management

• Full accountability for country-level P&L, including Net Sales, GM1, EBIT, and headcount.
• Oversee and manage operating budgets, resource allocation, and cost control to ensure financial efficiency.
• Track and report performance against KPIs; identify and act on process improvement opportunities.
  
  
  

Client & Market Engagement

• Develop and maintain long-term strategic relationships with key clients and partners.
• Proactively monitor market trends, customer needs, and competitive activities to inform strategic adjustments.
• Oversee after-sales service delivery and customer satisfaction metrics via KPI tracking systems.
  
  
  

Leadership & People Development

• Lead and manage a dedicated sales and service organization, fostering a high-performance culture.
• Identify and develop top talent; build succession plans for critical roles.
• Cultivate a strong second-line leadership team and promote a learning and coaching culture.
  
  
  

Leadership Competencies

• Purpose-Driven Leadership: Communicates a compelling vision, aligns organizational objectives, and champions innovation.
• Inclusive Culture Building: Drives engagement, promotes DEI, and leads with empathy.
• Execution Excellence: Ensures accountability, energizes teams, and drives continuous improvement.
• People Development: Builds a robust talent strategy aligned with business goals; mentors and coaches across levels.
  
  
  

Education & Experience

• Education: Master’s degree in Science or Business required; MBA preferred.
• Experience:
• Minimum 10 years of relevant industry experience.
• At least 5 years in a senior management role with full P&L ownership.
• Industry Knowledge: Strong understanding of Scientific Solutions (Laboratories) industry, products, services, competitors, and regulatory environment.
• Functional Expertise: Proven track record in business development, sales leadership, and customer relationship management.
• People Management: Strong leadership, team-building, and interpersonal skills with a focus on talent development.
• Languages: Fluency in English (preferred).