Global Service Supporter

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

What You'll Be Doing (Job Responsibilities)

• Deliver advanced technical support for escalated issues from regional support teams.
• Troubleshoot and resolve complex technical challenges related to company products and services.
• Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues.
• Document technical solutions and share best practices to enhance knowledge transfer across support teams.
• Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.
• Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction.
• Stay current with product updates, service offerings, and industry developments.
  
  

What We Are Looking For (Skills & Qualifications)

• Bachelor’s degree in computer science, Information Technology, or a related technical field.
• Minimum of 3 years of experience in technical support or a similar role.
• Solid understanding of the company’s products, services, and underlying technologies.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Proven ability to work both independently and collaboratively in a team environment.
• Excellent verbal and written communication skills.
• Experience with support ticketing systems and customer relationship management (CRM) tools.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Flexibility to work varied hours and participate in an on-call rotation as required.
  
  

Preferred Qualification

• Experience working in a global technical support environment.
• Familiarity with industry-standard support methodologies and best practices.
• Relevant certifications in applicable technologies or products.
• Occasional travel may be required for training sessions or cross-site collaboration.
• Participation in an on-call rotation is expected to provide support outside of standard business hours.
• Mentor and support regional support teams to strengthen their technical capabilities and service delivery.
  
  

Diversity, Equity, and Inclusion | Veralto (https://www.veralto.com/diversity-equity-inclusion/) : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.