GSR Specialist (Mandarin Speaker)

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Primary Responsibilities

• Answer queries via phone and email. Make outbound calls as and when required.
• Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)
• Prepare the test centers before they go Live for conducting Exams.
• Keep self-updated on training, new initiatives and latest updates.
• Actively work to meet/exceed the desired metrics/parameters.
• Create and document cases as and when required.
• Create and Maintain Reports for Clients (Excel).
• Perform hardware and software installations.
  
  

Knowledge, Experience & Skills

• Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in Computer Science / Information Technology or equivalent is preferred.
• Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
• Good communication in oral and written English.
• Intermediate level troubleshooting and installation of Windows operating systems/ Software.
• Intermediate level understanding of networking concepts, devices and troubleshooting.
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Advanced knowledge of test center applications. Ability to learn and support new applications/Clients.
• Basic computer skills in MS office products - Word, Excel, PowerPoint.
  
  

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.